Refund Policy

Refund Policy

This Refund Policy is a part of our TERMS OF SERVICE and it is incorporated by reference into them.

Terms which have not been defined or stipulated in this Refund Policy will be interpreted in accordance with the definitions and provisions of the TERMS OF SERVICE.

REFUND

We require that before a refund is requested, that support service is contacted at least once to assist with any questions or concerns.

We will provide you with full refunds in the following cases:

  1. If you wish to apply a 30 Day Money Back Guarantee.
  2. If you have not received your order within 30 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing.
  3. If you received your order is incomplete, incorrect or damaged.

More detailed information about each of these cases is provided in the section Exchange and return that is a part of this Refund Policy.

Please note:

Exchanges or refunds will be issued only after returned goods have been received and inspected by our specialised team of cookware experts to confirm they meet our return-eligible criteria:

  • all returned product/s must be unused, in a resellable condition;
  • the returned product/s must be in the original packaging;
  • the returned product/s must not have any scratching or surface damage, stains, discoloration, damage from overheating or discoloration caused by dishwasher use or use of sharp metal;
  • the original packaging must not be damaged or marked;
  • it should be complete with any accessories and/or free gifts received with the product;
  • our warranty does not apply to damage caused by accident, abuse, misuse, commercial use or modification of the Product;

We reserve the right to reject service in any particular case depending on the usage.

Proof of purchase is a must to claim warranty. Without bill, no warranty claims shall be entertained.

Please allow up to 10 business days to process your return request after we receive your package.

As soon as the returned products are checked a quality analyst gets in touch with the customer along with an update on their case.

In case of Replacement the new same product will be dispatched to your address.

In case of a refund, it will be made within 7 business days.

In case of damage not covered under warranty we inform the same to the customer and close the case.

All refunds will be remited within 7 business days.

We may remit a refund only to the same payment instrument (either credit card, service providers, or wire transfer) from which the payment was made.
If the same payment instrument is unavailable any more, the refund to a distinct payment instrument may be remitted only at our sole discretion.
In a case when we have reasonable suspicion of potential fraud, money laundering, or illegal cash-out, we shall dismiss refund without giving any reason.

SALE PRODUCTS

Only regular priced products may be refunded. Price reduced products purchased in the context of a sale are considered final sale and are not eligible for return or exchange.

ORDER CANCELLATION

Once you place an order and the order has been processed, you will not be permitted to cancel or modify such order. You can apply our 30 Day Money Back Guarantee and also return damaged products or products that are not as per your order.

CONTACT US

If you have any questions or concerns about this Refund Policy feel free to contact us by email at customerservice@cooking-tools.com.